FAQ’s

Do you provide trauma evaluations?

Merrimack Valley Trauma Services no longer provides trauma evaluations.

Do you accept straight Mass Health insurance?

No, we do not accept straight Mass Health. We do, however, accept Massachusetts Behavioral Health Plan (MBHP) insurance, which is part of Mass Health.

Do you accept secondary insurance through Mass Health?

No, we do not accept secondary insurance, as we are not a Mass Health facility. Clients would be responsible for all copays through their primary insurance provider.  

Do your clinicians do home visits?

Treatment location is based on a number of factors, including current safety issues in the home, whether or not the trauma experienced happened in the home, the client’s insurance, and our clinicians’ availability. We minimally require that the first 2 sessions with a new client take place at our office so that we can carefully assess each client’s needs before determining the treatment location. Please speak with the intake coordinator when making a referral and inform them if you need home visits. We try our best to accommodate as many clients as possible. 

Will I be asked to participate in my child’s therapy?

We believe that children heal from trauma through their relationships with parents and caregivers. Parents and caregivers of MVTS child consumers are asked to actively participate in every aspect of their child’s treatment. This includes providing information about their child during the intake session and throughout the comprehensive assessment, and participating in the treatment planning process. Depending on the age of the child and the treatment goals established, parents/caregivers are asked to commit to bringing their child to sessions consistently, and participate in family sessions, consultation sessions with outside providers, as well as private meetings with their child’s therapist. Parents/caregivers are also asked to support their child’s therapy by helping he/she practice strategies (i.e., “homework”) in between therapy sessions, following through on parenting and discipline techniques, and working collaboratively with their child’s therapist to help meet their child’s therapy goals. Our clinicians are very committed to working with parents and caregivers as our partners, and we do our best to educate and support them throughout the entire therapy experience. Parents and caregivers often report that along with their child they, too, experience healing through their participation and commitment to their child’s treatment.   

Does MVTS work with court-involved clients and families?

When a client is referred for mental health counseling, our staff provide assessment and counseling services for the purpose of treatment only. In their capacity as community therapists, they will not be available to conduct a forensic evaluation or trauma evaluation for clients, offer testimony or serve as expert witnesses in a trial or hearing on behalf of clients, or provide an opinion to Child Protective Services staff, attorneys, or the Court regarding child maltreatment, custody, visitation, foster care placement, or parental capacity. Due to the vital importance of safety, confidentiality, and trust within the therapeutic relationship, if a client’s case becomes court-involved after therapy has begun and the therapist believes that this involvement has the potential to compromise the therapeutic relationship and the treatment being provided, Merrimack Valley Trauma Services reserves the right to end services and discharge the client. All clients/caregivers are required to sign a Consent to Treatment that includes this policy. 

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